The Influence of Values on the Use of Citizen Services: The Elderly Perspective

In spite of much prior work, the design of city services remains the purview of designers and city governments. We examine one community in a city, the elderly, to understand how their value priorities influence their use of city services. Following a semi-structured approach, interviews were conducted with elderly individuals to understand their use of city services. The data analysis consisted of open coding, followed by structuring the findings in light of prior work. The analyses showed that three value priorities influenced the use of citizen services by the elderly community.