How to text 911: A content analysis of text-to-911 public education information

Public education programs improve public safety by teaching citizens how to mitigate risks and respond to emergencies. To improve these efforts, studies in the fields of risk communication and emergency management have examined the design and communication of public education information. However, few studies examine the diversity of information officials communicate to the public when state and national-level public education programs are decentralized and administered by local government agencies.